A short story of a CEO who knew how to negotiate a dispute. He was CEO of a major law firm arbitrating between two parties.
The dispute was getting heated and the CEO stopped and asked, “what is the right thing here?“ He wasn’t asking for who could yell louder or felt more wronged. He did not ask who had the more valid attorney or more effective partner. He asked himself, and then asked them all, “what is the right thing?”
Right and wrong are truths, and when we ask for right we are asking to find out the truth. As the CEO of your business, it is always important to stop and ask what is the right thing to do.
When you create a company that is an extension of you, your values of right and wrong join into the core of the business. It is, so to speak, your truth. So this week, if your employees quarrel or a customer complains, keep in mind that the goal is to find out what is the right thing to do – and do it strongly with conviction and with respect for yourself and what you truly value.
This is what a true leader does, heads for truth. When you do so, others, will follow you.